Click here to view the Bid Service Warranty-Policy in PDF.
How do I choose a Freight Forwarder for my international shipment?
If you are located outside of the US, you will be required to locate a "freight forwarder" in order to obtain a delivery from Bid Service. A freight forwarder handles not only the shipment itself, but also the necessary paperwork, tariffs and clearances required for international shipments. The freight forwarder then contacts Bid Service to arrange a pick-up in the name of the customer. The customer pays the freight forwarder directly, not Bid Service. We may charge a fee for packing & crating, depending on the type of shipment.
Here is a list of the top 25 Freight Forwarders, unless you have a specific forwarder you prefer to deal with.
The top 25 Freight Forwarders
World Freight Rates: Air, Sea, Land - Resources & Tools
How do I submit a Purchase Order?
You may provide your own Purchase Order and email it to [email protected], or you may click on "Create Purchase Order" when browsing the products. If you provide your own Purchase Order, it is appropriate to provide the information on company or university letterhead. Once submitted, if you do not receive a phone call or email confirmation within 24 hrs. we ask that you follow up by calling us at (732) 863-9500 to ensure your request was received.
What is a Declaration of Conformity and when must it be provided and by whom?
A Declaration of Conformity is not a quality certificate, nor a guarantee for safety. However, when properly drawn up along with CE marking on the product, conformity of the product with the Directive(s) quoted on the Declaration of Conformity may be presumed by suppliers in the distribution chain and by the end customer, provided there are no obvious or known defects.
For most "new" products the Declaration of Conformity must accompany the product through the supply chain to the end user. An exception to this is for electrical equipment within scope of the Low Voltage Directive 2006/95/EC where key information about the product must be supplied, and although a Declaration of Conformity must be drawn up by the manufacturer or the manufacturer's authorized representative, it does not have to be supplied to the end user.
How do I change or cancel my online Purchase Order?
There are two options. You may email [email protected] with your request, or you may call us at (732) 863-9500. An email cancellation confirmation will be sent to the email address provided.
What methods of payment do you accept?
Acceptable forms of payment include: Company Check, Bank Wire, ACH transfer, Visa, MasterCard and American Express.
What type of Warranty do you provide?
Our "warranty" is 3 months from the date of delivery. Keep in mind that "date of delivery" is just that, the day you receive the equipment at your facility. We also offer 30 Day Right of Return. All items (unless specifically noted) are sold with our 30 Day Right of Return, and are fully refurbished. The 30 Day Right of Return has some conditions. You are always responsible for shipping both ways if you return an item. It basically allows you to determine if the item is suitable for the use you intended it for. We also offer a 3 month warranty on most items. For a complete warranty information sheet, please as a salesperson to email you the PDF or you may download it here.
What condition are items in?
All items (unless specifically noted in each ad) are sold with our 30 Day Right of Return, and are fully refurbished. Our goal in refurbishing the equipment is to make all features functional as the item was delivered new from the manufacturer. In some cases we also will refinish an item so it's appearance is 'as new' . The photos shown on our website are of the item as it arrives at Bid Service. After completing our refurbishment process it will typically look much better than the photo you've seen. If you have more questions on the condition of any item, please contact your salesperson.
When can I expect delivery?
Shipping of some items can possibly be expedited. As soon as we receive payment from you and can schedule shipping, you will be informed as to its status. Other items may need to go through our refurbishment process before we will release them to you. The time this takes can vary greatly from a week to several weeks depending on our backlog. Your salesperson will try to estimate the current refurbishment delivery status. We normally do not start refurbishment until we have received a hard-copy purchase order from the buyer. Shipping is not arranged until Bid Service has been paid in full. If you have any further questions on delivery, please contact your salesperson.
Why do you require a purchase order before accepting an order?
Much of our equipment is unique, one-of-a-kind items, and as such, are in high demand. It's only fair to all our customers if we agree to sell on a first come, first serve basis. The first customer to actually provide a purchase order for the item is the customer who the item is sold to. Unless other terms have been previously arranged, a purchase order must be accompanied by payment in full unless you have terms with Bid Service.
Can you put an item on hold for me?
Yes - usually. We can put an item on hold for you for three (3) business days, unless someone else has already placed that item on hold. The “hold” will end after three business days if we have not received a purchase order from you, and will be returned to general inventory.
I have equipment to sell? Are you interested?
We certainly are! We buy equipment continously to restock our inventory. If you have equipment sitting idle, convert it to cash by selling it to us. It must be equipment we think we can remarket (we can't buy everything), and it must be priced so we can afford to market it and refurbish it. Please see click on Equipment to Sell - this will open a form so you can tell us what you have to sell and attach photos or detailed listings.
We need to visit Bid Service for an onsite in-person demonstration; can you send us directions?
Yes. We offer a complete PDF package including detailed directions whether driving or flying, a Bid Service discount to a Radisson Hotel nearby in case you need to stay a few days, and a map of the local area. We are located within driving distance of Newark Liberty International and JFK International Airports. Bid Service operation hours are from 8:30am - 5:00pm (EST).
Where is the equipment you offer for sale located?
All of the equipment Bid Service offers for sale is warehoused, refurbished, and sold from its facilities at 225 Willow Brook Rd. in Freehold, NJ unless otherwise indicated. Occasionally we do list consignment equipment which may be located else ware, or may be still up and running in a facility. We would give you detailed information about this equipment should you inquire.
The Equipment I purchased is being prepared for shipping – what are my options?
Domestic Shipment: (Contiguous 48 US states): We first determine the size and weight of the equipment once it is packaged. We then will request quotes from three shipping companies. You as the customer can then select the shipping company and /or price you would like to use. If you have no preference, we'll select the lowest cost shipper. We only ship with companies qualified to handle high-value delicate electronic shipments (commonly called "Electronics Movers" utilizing air-ride padded vans). Keep in mind that large trucks and fork lifts are frequently used.
Overseas and Foreign Shipment: Bid Service may assist you in finding a freight forwarder for your shipment unless you have one. You may also choose one from the link located at the top of the page. You are responsible for any and all freight charges, import duties, fees, etc. charged by the freight forwarder. You as the customer are billed directly by the freight forwarder. When needed, we can provide crating materials meeting different import restrictions for an additional fee. It is your responsibility to determine if the equipment can be used in your country due to any restrictions, or power requirements.