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Orders

You may provide your own Purchase Order and email it to sales@bidservice.com, or you may click on "Create Purchase Order" when browsing the products. If you provide your own Purchase Order, it is appropriate to provide the information on company or university letterhead. Once submitted, if you do not receive a phone call or email confirmation within 24 hrs. we ask that you follow up by calling us at (732) 863-9500 to ensure your request was received.

There are two options. You may email sales@bidservice.comwith your request, or you may call us at (732) 863-9500.An email cancellation confirmation will be sent to the email address provided.

Acceptable forms of payment include: Company Check, Bank Wire, ACH transfer, Visa, MasterCard and American Express. 

All items (unless specifically noted in each ad) are sold with our 30 Day Right of Return, and are fully tested. Our goal in testing the equipment is to make sure that all features function the same as the item was intended to when new from the manufacturer.  The photos shown on our website are of the item as it arrives at Bid Service. After completing our test and repairs process it will typically look much better than the photo you've seen. If you have more questions on the condition of any item, please contact your salesperson.

Much of our equipment is unique, one-of-a-kind items, and as such, are in high demand. It's only fair to all our customers if we agree to sell on a first come, first serve basis. The first customer to actually provide a purchase order for the item is the customer who the item is sold to. Unless other terms have been previously arranged, a purchase order must be accompanied by payment in full unless you have terms with Bid Service

Yes - usually. We can put an item on hold for you for three (3) business days, unless someone else has already placed that item on hold. The “hold” will end after three business days if we have not received a purchase order from you, and will be returned to general inventory. 

We certainly are! We buy equipment continously to restock our inventory. If you have equipment sitting idle, convert it to cash by selling it to us. It must be equipment we think we can remarket (we can't buy everything), and it must be priced so we can afford to market it and refurbish it. Please see click on Equipment to Sell - this will open a form so you can tell us what you have to sell and attach photos or detailed listings.

Shipping & Returns

 If you are located outside of the US, you will be required to locate a "freight forwarder" in order to obtain a delivery from Bid Service. A freight forwarder handles not only the shipment itself, but also the necessary paperwork, tariffs and clearances required for international shipments. The freight forwarder then contacts Bid Service to arrange a pick-up in the name of the customer. The customer pays the freight forwarder directly, not Bid Service. We may charge a fee for packing & crating, depending on the type of shipment.

This depends.

Domestic Shipment: (Contiguous 48 US states): We first determine the size and weight of the equipment once it is packaged. We then will request quotes from three shipping companies. You as the customer can then select the shipping company and /or price you would like to use. If you have no preference, we'll select the lowest cost shipper. We only ship with companies qualified to handle high-value delicate electronic shipments (commonly called "Electronics Movers" utilizing air-ride padded vans). Keep in mind that large trucks and fork lifts are frequently used.

Overseas and Foreign Shipment:  Bid Service may assist you in finding a freight forwarder for your shipment unless you have one. You are responsible for any and all freight charges, import duties, fees, etc. charged by the freight forwarder. You as the customer are billed directly by the freight forwarder. When needed, we can provide crating materials meeting different import restrictions for an additional fee. It is your responsibility to determine if the equipment can be used in your country due to any restrictions, or power requirements.

All of the equipment Bid Service offers for sale is warehoused, refurbished, and sold from its facilities at 225 Willow Brook Rd. in Freehold, NJ unless otherwise indicated. Occasionally we do list consignment equipment which may be located else ware, or may be still up and running in a facility. We would give you detailed information about this equipment should you inquire.

Our "warranty" is 30 Day Right to Return from the date of delivery.Keep in mind that "date of delivery" is just that, the day you receive the equipment at your facility.  The 30 Day Right of Return has some conditions. You are always responsible for shipping both ways if you return an item. It basically allows you to determine if the item is suitable for the use you intended it for. AS IS items do not come with a 30 Day Right to Return.

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